Powerful Service Desk and Simple to Use, Modular ITSM Solution
Help Desk, Service Desk, and More.
It’s everything you need in one ITSM solution.
SysAid is an ITSM, Service Desk and Help Desk software solution that integrates all of the essential IT tools into one product. Its rich set of features include a powerful Help Desk, IT Asset Management, and other easy-to-use tools for analyzing and optimizing IT performance.
There are hundreds of IT help desk, service desk, IT service management (ITSM), and IT asset management (ITAM) products out there, and it can be difficult for customers to choose between them. Here are a handful of the reasons why customers choose SysAid.
We Understand Our Customers
We’re here to help customers improve their IT management.
SysAid is 100% Customer Driven
We don’t add new features based on short-lived industry fads.
Over 10,000 Customers and Growing
Our customers’ success drives our success in over 140 countries.
Great Value for Money
One of the best value ITSM solutions on the market.
Editions that Suit Different Needs
Choose the edition that fits you; don’t pay for capabilities that you don’t need.
The Choice of Cloud or On-Premise
You have the ability to move between the two platforms as circumstances change.
ITIL Best Practice
Capabilities are aligned with the ITSM best practice framework.
Easy to configure and customize – it works for you, not the other way around.
Useful add-ons & 3rd-party integrations
Use embedded best of breed technologies
SysAid Product Catalog
SysAid – an Award-Winning IT Service Management (ITSM) Solution
All the help desk, ITSM, and asset management essentials you need in a single solution
SysAid is a single ITSM, asset management, and IT management solution built to help you deal with the day-to-day IT challenges you face. It really is help desk, service desk, ITSM, asset management, and wider IT management capabilities in one solution – with the ability to manage all of your IT tasks within a single workspace.
SysAid On-Premise (Download):
With SysAid On-Premise you install the software on local servers. It keeps your data local, and you are responsible for managing the application and data.
- Install SysAid in minutes using an easy installation wizard
- A built-in database is included; SysAid also supports Microsoft SQL, MySQL, and Oracle
- There’s multi-platform support
SysAid – Tailored for Education
An IT service management (ITSM) solution designed specifically for educational institutions.
Are you tired of trying to customize your service desk to meet the ever-evolving needs of your educational institution? Are you fed up of paying for overly-expensive licenses that you can’t properly utilize because you operate in a different way to other IT organizations? We can help!
With SysAid Education – the only education-tailored solution available in the ITSM market – everything is already ready-made to suit your requirements. Furthermore, with a unique educational license structure in place, SysAid Education offers huge cost-saving benefits for any educational institution.
SysAid – Tailored for MSPs
An IT Service Management (ITSM) Solution Designed Specifically for Managed Service Providers
SysAid MSP provides managed service providers with an affordable IT service management (ITSM) solution created to meet their multi-customer-based service delivery and support requirements. SysAid MSP includes all the essential help desk, service desk, and ITSM capabilities, with an unlimited end-user base and flexible licensing that allows MSPs to extend their solution as their business grows. Numerous clients can be managed as separate entities using the multi-company functionality, with reports, end-user forms, client portals and more – all customizable for each of your clients.
Features and Benefits
- Multi-company and multi-language capabilities
- An unlimited end-user base
- Manage assets, mobile devices, and performance – across different clients and contracts – from one place
- Customize reports, routing rules, client portals, and forms to suit different clients
- Remote control to client environments to provide immediate support
- Use SysAid’s mobile apps to provide service on the go – anytime, anywhere support
- Use service level management to provide first-rate service to customers based on their specific needs
SysAid MSP is suitable for:
- Companies that provide services and support for a number of external clients – and not just IT service providers
- Large enterprises that need to provide service and support for a number of related companies or internal business units, and require scalability for an increasing number of end users and assets
- MSPs that want an all-in-one IT management solution to deliver IT services and support to multiple clients across multiple sites and even multiple geographies
Help Desk Software
One Place to Manage All Your IT Support
SysAid Help Desk offers all the essentials in one place including: a powerful ticket management tool, IT asset management, self-service, mobile device management, chat, password reset, mobile apps, industry benchmarking, and more.
Key Features Available with SysAid Help Desk Software
Automate your IT processes and activities, from logging tickets through to issue management.
Allow end users to submit tickets, engage in chat, track ticket history, and use the knowledge base to perform self-service actions.
Create a knowledge base with how-to solutions for use by both sysadmins and end users via self-service.
Allow end users to securely reset their domain passwords and unlock their accounts without the need for sysadmin intervention.
Securely resolve end-user issues from anywhere using SysAid native remote control capabilities.
Including CMDB, Chat, Automation, and more. Explore all the flexible help desk features in one place.
An IT Service Management Solution that Offers All the Essentials & More
IT Service Desk, ITSM, Asset Management, and More
SysAid ITSM includes everything you need for effective IT service management (ITSM) in a single ITIL-aligned ITSM solution. SysAid ITSM includes a powerful incident and service request management module, plus other core ITIL capabilities such as problem management and change management. Beyond these, there is also network discovery and IT asset management including mobile device management, and the modern-day IT support must-haves such as an end-user self-service portal, automated password reset, mobile apps, chat, IT industry benchmarking, and advanced workflow and automation features.
IT Asset Management (ITAM), Fully Integrated with our Help Desk Software
Reduce Your Load in Minutes. No Integration Required.
View, secure, control, and manage your assets in one place with SysAid IT Asset Management (ITAM) and simplify your asset tracking and inventory. Take action and efficiently manage your IT environment using a solution that is fully integrated with SysAid Help Desk. Get the right data where you need it, when you need it, with a solution that automatically displays relevant information in your tickets.
Assets already managed on SysAid
Patches deployed weekly
Daily remote control sessions
Key Features Available with SysAid Asset Management
Easily discover the assets in your network and view a full picture of their hardware components and software products.
Allow end users to open an incident by pressing a designated hotkey, automatically including a screenshot and other relevant asset information in the incident.
Deploy patches to multiple or individual computers, integrate with change management, set up policies to customize which patches get deployed to which computers.
Track and get real-time, custom alerts and respond to changes in your CPU, network equipment, memory usage, and more.
Track your CIs, automatically import data into your CMDB, get a bird’s-eye view of how items in your IT network relate to each other.
Including remote control, license management , MDM, supplier catalog, broadcast messages, and more; discover the array of free asset management capabilities, all under one roof.
SysAid provides you with the reporting tools you need to measure your Help Desk or ITSM performance in real time, identify issues and bottlenecks, and track your IT asset inventory. Find out how easy it is to create codeless, tailored reports using an intuitive, drag-and-drop UI
SysAid IT Benchmark provides a global perspective on your team’s service performance, allowing you to measure and evaluate your performance over time, and also in relation to 10,000 other IT teams across the globe.
Demonstrate your team’s performance and organizational value to management in an entertaining and engaging way. SysAid’s Animated Summary lets you produce and share a fun, customized, short animation clip that presents your key IT statistics on a regular basis.