SysAid ITSM

Powerful Service Desk and Simple to Use, Modular ITSM Solution

Help Desk, Service Desk, and More.

It’s everything you need in one ITSM solution.

SysAid is an ITSM, Service Desk and Help Desk software solution that integrates all of the essential IT tools into one product. Its rich set of features include a powerful Help Desk, IT Asset Management, and other easy-to-use tools for analyzing and optimizing IT performance.

Why SysAid?

There are hundreds of IT help desk, service desk, IT service management (ITSM), and IT asset management (ITAM) products out there, and it can be difficult for customers to choose between them. Here are a handful of the reasons why customers choose SysAid.

We Understand Our Customers

We’re here to help customers improve their IT management.

SysAid is 100% Customer Driven
We don’t add new features based on short-lived industry fads.

Over 10,000 Customers and Growing
Our customers’ success drives our success in over 140 countries.

Great Value for Money
One of the best value ITSM solutions on the market.

Editions that Suit Different Needs
Choose the edition that fits you; don’t pay for capabilities that you don’t need.

The Choice of Cloud or On-Premise
You have the ability to move between the two platforms as circumstances change.

ITIL Best Practice
Capabilities are aligned with the ITSM best practice framework.

Flexibility
Easy to configure and customize – it works for you, not the other way around.

Useful add-ons & 3rd-party integrations
Use embedded best of breed technologies

SysAid Product Catalog

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Categories:

Products
SysAid Cloud
SysAid Cloud Image

SysAid – An Award-Winning Cloud IT Service Management (ITSM) Solution

Trusted By Over 10,000 SysAid Customers

Imagine a help desk, service desk, or ITSM solution that you never have to upgrade, that’s highly scalable, requires no servers, and takes up zero local resources.

SysAid On-Premise
SysAid On-Premise Image

SysAid – an Award-Winning IT Service Management (ITSM) Solution

All the help desk, ITSM, and asset management essentials you need in a single solution

SysAid is a single ITSM, asset management, and IT management solution built to help you deal with the day-to-day IT challenges you face. It really is help desk, service desk, ITSM, asset management, and wider IT management capabilities in one solution – with the ability to manage all of your IT tasks within a single workspace.

SysAid includes:

SysAid On-Premise (Download):

With SysAid On-Premise you install the software on local servers. It keeps your data local, and you are responsible for managing the application and data.

  • Install SysAid in minutes using an easy installation wizard
  • A built-in database is included; SysAid also supports Microsoft SQL, MySQL, and Oracle
  • There’s multi-platform support
SysAid Education
SysAid Education Image

SysAid – Tailored for Education

An IT service management (ITSM) solution designed specifically for educational institutions.

Are you tired of trying to customize your service desk to meet the ever-evolving needs of your educational institution? Are you fed up of paying for overly-expensive licenses that you can’t properly utilize because you operate in a different way to other IT organizations? We can help!

With SysAid Education – the only education-tailored solution available in the ITSM market – everything is already ready-made to suit your requirements. Furthermore, with a unique educational license structure in place, SysAid Education offers huge cost-saving benefits for any educational institution.

 

Service Desk for Education
SysAid MSP
SysAid MSP Image

SysAid – Tailored for MSPs

An IT Service Management (ITSM) Solution Designed Specifically for Managed Service Providers

SysAid MSP provides managed service providers with an affordable IT service management (ITSM) solution created to meet their multi-customer-based service delivery and support requirements. SysAid MSP includes all the essential help desk, service desk, and ITSM capabilities, with an unlimited end-user base and flexible licensing that allows MSPs to extend their solution as their business grows. Numerous clients can be managed as separate entities using the multi-company functionality, with reports, end-user forms, client portals and more – all customizable for each of your clients.

 

SysAid MSP Edition

Features and Benefits

  • Multi-company and multi-language capabilities
  • An unlimited end-user base
  • Manage assets, mobile devices, and performance – across different clients and contracts – from one place
  • Customize reports, routing rules, client portals, and forms to suit different clients
  • Remote control to client environments to provide immediate support
  • Use SysAid’s mobile apps to provide service on the go – anytime, anywhere support
  • Use service level management to provide first-rate service to customers based on their specific needs

SysAid MSP is suitable for:

  • Companies that provide services and support for a number of external clients – and not just IT service providers
  • Large enterprises that need to provide service and support for a number of related companies or internal business units, and require scalability for an increasing number of end users and assets
  • MSPs that want an all-in-one IT management solution to deliver IT services and support to multiple clients across multiple sites and even multiple geographies

 

Features
Help Desk
Help Desk Image

Help Desk Software

One Place to Manage All Your IT Support

SysAid Help Desk offers all the essentials in one place including: a powerful ticket management tool, IT asset management, self-service, mobile device management, chat, password reset, mobile apps, industry benchmarking, and more.

Key Features Available with SysAid Help Desk Software

Ticket Management

Automate your IT processes and activities, from logging tickets through to issue management.

Self-Service Portal

Allow end users to submit tickets, engage in chat, track ticket history, and use the knowledge base to perform self-service actions.
Learn more…

Knowledge Base

Create a knowledge base with how-to solutions for use by both sysadmins and end users via self-service.

Password Reset

Allow end users to securely reset their domain passwords and unlock their accounts without the need for sysadmin intervention.

Remote Control

Securely resolve end-user issues from anywhere using SysAid native remote control capabilities.

Many More Features

Including CMDB, Chat, Automation, and more. Explore all the flexible help desk features in one place.

IT Service Management
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An IT Service Management Solution that Offers All the Essentials & More

IT Service Desk, ITSM, Asset Management, and More

SysAid ITSM includes everything you need for effective IT service management (ITSM) in a single ITIL-aligned ITSM solution. SysAid ITSM includes a powerful incident and service request management module, plus other core ITIL capabilities such as problem management and change management. Beyond these, there is also network discovery and IT asset management including mobile device management, and the modern-day IT support must-haves such as an end-user self-service portal, automated password reset, mobile apps, chat, IT industry benchmarking, and advanced workflow and automation features.

 

SysAid IT service management: Incident Management / Service Request Management

Asset Management
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IT Asset Management (ITAM), Fully Integrated with our Help Desk Software

Reduce Your Load in Minutes. No Integration Required.

View, secure, control, and manage your assets in one place with SysAid IT Asset Management (ITAM) and simplify your asset tracking and inventory. Take action and efficiently manage your IT environment using a solution that is fully integrated with SysAid Help Desk. Get the right data where you need it, when you need it, with a solution that automatically displays relevant information in your tickets.

Free IT Asset Management

9M+

Assets already managed on SysAid

100K+

Patches deployed weekly

10K+

Daily remote control sessions

Key Features Available with SysAid Asset Management

Hardware & Software Inventory Management

Easily discover the assets in your network and view a full picture of their hardware components and software products.

Help Desk Integration

Allow end users to open an incident by pressing a designated hotkey, automatically including a screenshot and other relevant asset information in the incident.

Patch Management

Deploy patches to multiple or individual computers, integrate with change management, set up policies to customize which patches get deployed to which computers.

Monitoring

Track and get real-time, custom alerts and respond to changes in your CPU, network equipment, memory usage, and more.

CMDB

Track your CIs, automatically import data into your CMDB, get a bird’s-eye view of how items in your IT network relate to each other.

Many More Features

Including remote control, license management , MDM, supplier catalog, broadcast messages, and more; discover the array of free asset management capabilities, all under one roof.

Analytics
Analytics Image

IT Analytics

SysAid offers a range of sophisticated and user-friendly analytics tools to help you obtain an accurate and holistic view of your IT service performance.
BI Analytics – Powered by Qlik®
Save Time. Make a Difference
SysAid brings you a BI Analytics tool that’s built into your SysAid solution, saving you significant time on integration and implementation. Choose from predefined KPIs to get started immediately, or customize the interface to suit your needs.
Reporting…Redefined
Real-time Measurements Tailored to Your Needs

SysAid provides you with the reporting tools you need to measure your Help Desk or ITSM performance in real time, identify issues and bottlenecks, and track your IT asset inventory. Find out how easy it is to create codeless, tailored reports using an intuitive, drag-and-drop UI

SysAid IT Benchmark
Everything is Relative

SysAid IT Benchmark provides a global perspective on your team’s service performance, allowing you to measure and evaluate your performance over time, and also in relation to 10,000 other IT teams across the globe.

Animated Summary
Accountability Has Never Been So Entertaining!

Demonstrate your team’s performance and organizational value to management in an entertaining and engaging way. SysAid’s Animated Summary lets you produce and share a fun, customized, short animation clip that presents your key IT statistics on a regular basis.

Products
SysAid Cloud Image
SysAid Cloud
SysAid – An Award-Winning Cloud IT Service Management (ITSM) Solution Trusted By Over 10,000 SysAid Customers ... Read More
SysAid On-Premise Image
SysAid On-Premise
SysAid – an Award-Winning IT Service Management (ITSM) Solution All the help desk, ITSM, and asset management essentia... Read More
SysAid Education Image
SysAid Education
SysAid – Tailored for Education An IT service management (ITSM) solution designed specifically for educational institutions. Are you tired of trying to... Read More
SysAid MSP Image
SysAid MSP
SysAid – Tailored for MSPs An IT Service Management (ITSM) Solution Designed Specifically for Managed Service Providers SysAid MSP provides managed serv... Read More
Features
Help Desk Image
Help Desk
Help Desk Software One Place to Manage All Your IT Support SysAid Help Desk offers ... Read More
IT Service Management Image
IT Service Management
An IT Service Management Solution that Offers All the Essentials & More ... Read More
Asset Management Image
Asset Management
IT Asset Management (ITAM), Fully Integrated with our Help Desk Software ... Read More
Analytics Image
Analytics
IT Analytics SysAid offers a range of sophisticated and user-friendly analytics tools to help you obtain an accurate and holistic view of your IT service performance. ... Read More
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