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IT Analytics

SysAid offers a range of sophisticated and user-friendly analytics tools to help you obtain an accurate and holistic view of your IT service performance.
BI Analytics – Powered by Qlik®
Save Time. Make a Difference
SysAid brings you a BI Analytics tool that’s built into your SysAid solution, saving you significant time on integration and implementation. Choose from predefined KPIs to get started immediately, or customize the interface to suit your needs.
Real-time Measurements Tailored to Your Needs

SysAid provides you with the reporting tools you need to measure your Help Desk or ITSM performance in real time, identify issues and bottlenecks, and track your IT asset inventory. Find out how easy it is to create codeless, tailored reports using an intuitive, drag-and-drop UI

SysAid IT Benchmark
Everything is Relative

SysAid IT Benchmark provides a global perspective on your team’s service performance, allowing you to measure and evaluate your performance over time, and also in relation to 10,000 other IT teams across the globe.

Animated Summary
Accountability Has Never Been So Entertaining!

Demonstrate your team’s performance and organizational value to management in an entertaining and engaging way. SysAid’s Animated Summary lets you produce and share a fun, customized, short animation clip that presents your key IT statistics on a regular basis.