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Help Desk

Help Desk

Help Desk Software

One Place to Manage All Your IT Support

SysAid Help Desk offers all the essentials in one place including: a powerful ticket management tool, IT asset management, self-service, mobile device management, chat, password reset, mobile apps, industry benchmarking, and more.

Key Features Available with SysAid Help Desk Software

Ticket Management

Automate your IT processes and activities, from logging tickets through to issue management.

Self-Service Portal

Allow end users to submit tickets, engage in chat, track ticket history, and use the knowledge base to perform self-service actions.
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Knowledge Base

Create a knowledge base with how-to solutions for use by both sysadmins and end users via self-service.

Password Reset

Allow end users to securely reset their domain passwords and unlock their accounts without the need for sysadmin intervention.

Remote Control

Securely resolve end-user issues from anywhere using SysAid native remote control capabilities.

Many More Features

Including CMDB, Chat, Automation, and more. Explore all the flexible help desk features in one place.