ODOO ERP
Expand as you grow – One Need, One App
Odoo is an all-in-one management software that offers a range of business applications that form a complete suite of enterprise management applications targeting companies of all sizes. Odoo is an all-in-one business software including CRM, website/e-commerce, billing, accounting, manufacturing, warehouse – and project management, and inventory.
No more painful integrations.
With 10.000+ apps in, Odoo covers all your business needs in a one-stop solution: no more interfaces between different software required. Odoo apps are perfectly integrated to each others, allowing you to fully automate your business processes.
“We replaced 14 different applications and increased revenues by 10% overnight.”
Marc Peeters, General Manager of the Vending Division
A unique value proposition
Everything you need within a top notch user experience.
With strong technical foundations, Odoo’s framework is unique. It provides top notch usability that scales across all apps.
Usability improvements made on Odoo will automatically apply to all of our fully integrated apps.
That way, Odoo evolves much faster than any other solution.
ODOO ERP Product Catalog
Help Desk
Agile Helpdesk
For great customer service.
Awesome user interface
Track, prioritize, and solve customer tickets.
Organize your tickets the way you want with the amazing kanban view.
Get an instant overview of your team’s workload and check the status of a ticket based on your custom tailored SLA rules.
Multi Channels, Out-of-the-box.
Get in touch with your customers where they are.
New incoming emails create tickets automatically.
Website Form
Qualify your customers queries with a customizable website form.
Listen to Twitter hashtags and create tickets on the fly if needed.
Live Chat
Use the Live Chat plugin on your website to instantly engage visitors.
Optimized for productivity
SLAs, Automation, Templates, and Canned Responses.
Odoo Helpdesk is optimized for your team’s productivity:
- Create your SLA rules and let Odoo take action automatically.
- Automate emails or actions at different stages of ticket resolution.
- Define dynamic email templates to automate the most common responses.
- Escalate tickets to your manager in just a click.
- Invite experts into a live discussion.
- Use canned responses in live chat for instant answers.
Sell support contracts
Sell, renew, and upsell easily.
Sell support contracts to automatically provide helpdesk services to your customer. Track time on each contract with the timesheet app, and upsell automatically with time-limited contracts. Create alerts for your sales or helpdesk team based on your customer status.
Provide smarter self-service
Built-in customer knowledge base.
Develop your self-service platform by directly linking your FAQ, training videos, and presentations on a ticket. Develop a community around your product with the forum.
