SysAid ITSM

Powerful Service Desk and Simple to Use, Modular ITSM Solution

Help Desk, Service Desk, and More.

It’s everything you need in one ITSM solution.

SysAid is an ITSM, Service Desk and Help Desk software solution that integrates all of the essential IT tools into one product. Its rich set of features include a powerful Help Desk, IT Asset Management, and other easy-to-use tools for analyzing and optimizing IT performance.

Why SysAid?

There are hundreds of IT help desk, service desk, IT service management (ITSM), and IT asset management (ITAM) products out there, and it can be difficult for customers to choose between them. Here are a handful of the reasons why customers choose SysAid.

We Understand Our Customers

We’re here to help customers improve their IT management.

SysAid is 100% Customer Driven
We don’t add new features based on short-lived industry fads.

Over 10,000 Customers and Growing
Our customers’ success drives our success in over 140 countries.

Great Value for Money
One of the best value ITSM solutions on the market.

Editions that Suit Different Needs
Choose the edition that fits you; don’t pay for capabilities that you don’t need.

The Choice of Cloud or On-Premise
You have the ability to move between the two platforms as circumstances change.

ITIL Best Practice
Capabilities are aligned with the ITSM best practice framework.

Flexibility
Easy to configure and customize – it works for you, not the other way around.

Useful add-ons & 3rd-party integrations
Use embedded best of breed technologies

SysAid Product Catalog

SysAid Cloud

SysAid – An Award-Winning Cloud IT Service Management (ITSM) Solution

Trusted By Over 10,000 SysAid Customers

Imagine a help desk, service desk, or ITSM solution that you never have to upgrade, that’s highly scalable, requires no servers, and takes up zero local resources.

 

Scalable

SysAid Cloud is your server-free help desk, service desk, or ITSM solution. It requires zero local processing power; just log in and get to work. When the time comes, easily scale up as you grow.

 

Cost Effective

What will your IT department do with the budget you’ll save by moving to SysAid Cloud? Say goodbye to over-spending on underused hardware and the cost of maintaining it!

 

Time Saving

You’ll no longer have to locally upgrade your help desk/ITSM solution, or monitor the servers that host it, because it will be handled by SysAid. You’ll now have more time for your core IT tasks.

SysAid Cloud (SaaS):

SysAid Cloud frees you from the need to install SysAid on local servers and from the ongoing maintenance, upgrades, and backups. You can instead focus on your core IT tasks.

  • SysAid Cloud offers the full SysAid functionality including help desk, ITSM, asset management, monitoring, and remote control
  • Hosted in world-class, SSAE16-certified data centers in the USA, Europe, Asia Pacific, and the Middle East
  • SysAid is responsible for backups and disaster recovery