SysAid ITSM

Powerful Service Desk and Simple to Use, Modular ITSM Solution

Help Desk, Service Desk, and More.

It’s everything you need in one ITSM solution.

SysAid is an ITSM, Service Desk and Help Desk software solution that integrates all of the essential IT tools into one product. Its rich set of features include a powerful Help Desk, IT Asset Management, and other easy-to-use tools for analyzing and optimizing IT performance.

Why SysAid?

There are hundreds of IT help desk, service desk, IT service management (ITSM), and IT asset management (ITAM) products out there, and it can be difficult for customers to choose between them. Here are a handful of the reasons why customers choose SysAid.

We Understand Our Customers

We’re here to help customers improve their IT management.

SysAid is 100% Customer Driven
We don’t add new features based on short-lived industry fads.

Over 10,000 Customers and Growing
Our customers’ success drives our success in over 140 countries.

Great Value for Money
One of the best value ITSM solutions on the market.

Editions that Suit Different Needs
Choose the edition that fits you; don’t pay for capabilities that you don’t need.

The Choice of Cloud or On-Premise
You have the ability to move between the two platforms as circumstances change.

ITIL Best Practice
Capabilities are aligned with the ITSM best practice framework.

Flexibility
Easy to configure and customize – it works for you, not the other way around.

Useful add-ons & 3rd-party integrations
Use embedded best of breed technologies

SysAid Product Catalog

SysAid On-Premise

SysAid – an Award-Winning IT Service Management (ITSM) Solution

All the help desk, ITSM, and asset management essentials you need in a single solution

SysAid is a single ITSM, asset management, and IT management solution built to help you deal with the day-to-day IT challenges you face. It really is help desk, service desk, ITSM, asset management, and wider IT management capabilities in one solution – with the ability to manage all of your IT tasks within a single workspace.

SysAid includes:

Simple Ticket Management

Automate your help desk/service desk processes, from logging incidents through to resolution. Plus benefit from SysAid Password Services, SysAid Remote Control, and SysAid Mobile App.

Help with ITIL Adoption

SysAid offers ITIL best practice process support for incident, request, problem, change, and service level management, plus a CMDB.

An Employee or Customer Self-Service Portal

Allow end users to submit tickets, chat, track their incident or service request history, and use the integrated knowledge base.

Asset Management

Gain control over your IT assets. Discover and track hardware, software, and mobile assets. Leverage an integrated asset inventory and service history.

IT Management Capabilities

Such as monitoring, mobile device management (MDM), and patch management.

Analytics

Get the granular insight you need, through dashboards and reports, to understand and communicate IT performance, and to make better IT and business decisions.

Automation

Automate all your help desk/service desk processes using routing rules, priorities, and dynamic forms to save time and money.

Flexibility

Configure and customize SysAid to meet your organization’s specific needs and requirements.

SysAid On-Premise (Download):

With SysAid On-Premise you install the software on local servers. It keeps your data local, and you are responsible for managing the application and data.

  • Install SysAid in minutes using an easy installation wizard
  • A built-in database is included; SysAid also supports Microsoft SQL, MySQL, and Oracle
  • There’s multi-platform support