Powerful Service Desk and Simple to Use, Modular ITSM Solution
Help Desk, Service Desk, and More.
It’s everything you need in one ITSM solution.
SysAid is an ITSM, Service Desk and Help Desk software solution that integrates all of the essential IT tools into one product. Its rich set of features include a powerful Help Desk, IT Asset Management, and other easy-to-use tools for analyzing and optimizing IT performance.
There are hundreds of IT help desk, service desk, IT service management (ITSM), and IT asset management (ITAM) products out there, and it can be difficult for customers to choose between them. Here are a handful of the reasons why customers choose SysAid.
We Understand Our Customers
We’re here to help customers improve their IT management.
SysAid is 100% Customer Driven
We don’t add new features based on short-lived industry fads.
Over 10,000 Customers and Growing
Our customers’ success drives our success in over 140 countries.
Great Value for Money
One of the best value ITSM solutions on the market.
Editions that Suit Different Needs
Choose the edition that fits you; don’t pay for capabilities that you don’t need.
The Choice of Cloud or On-Premise
You have the ability to move between the two platforms as circumstances change.
ITIL Best Practice
Capabilities are aligned with the ITSM best practice framework.
Easy to configure and customize – it works for you, not the other way around.
Useful add-ons & 3rd-party integrations
Use embedded best of breed technologies
SysAid Product Catalog
IT Service Management
An IT Service Management Solution that Offers All the Essentials & More
IT Service Desk, ITSM, Asset Management, and More
SysAid ITSM includes everything you need for effective IT service management (ITSM) in a single ITIL-aligned ITSM solution. SysAid ITSM includes a powerful incident and service request management module, plus other core ITIL capabilities such as problem management and change management. Beyond these, there is also network discovery and IT asset management including mobile device management, and the modern-day IT support must-haves such as an end-user self-service portal, automated password reset, mobile apps, chat, IT industry benchmarking, and advanced workflow and automation features.
Automate your service desk processes, from logging incidents through to resolution. Improve the efficiency and effectiveness of your service desk.
Systemize problem management workflow; it’s everything you need for dealing with both simple and complex problems.
Improve control over, and the management of, RFCs and the changes themselves. Execute every change with speed and accuracy.
Keep track of the IT assets in your IT infrastructure, their attributes, and their relationships to other assets and IT services.
Service Level Management
Create and manage service level targets and service level agreements (SLAs) for the quality and speed of service that your IT team is expected to provide.
Allow end users to submit incidents or requests, engage in chat, track incident or service request history, and use knowledge articles to perform self-service actions.
Create a database of resolution knowledge and how-to solutions for use by both service desk agents and end users via self-service.
Communicate with end users through live chat. Improve the end-user service experience and reduce costs.
Allow end users to securely reset their domain passwords and unlock their accounts without the need for service desk agent intervention.
Automate all your service desk processes and activities using routing rules, priorities, and dynamic forms.
Configure and customize SysAid ITSM to meet your organization’s specific needs and requirements.