Powerful Service Desk and Simple to Use, Modular ITSM Solution

Help Desk, Service Desk, and More.

It’s everything you need in one ITSM solution.

SysAid is an ITSM, Service Desk and Help Desk software solution that integrates all of the essential IT tools into one product. Its rich set of features include a powerful Help Desk, IT Asset Management, and other easy-to-use tools for analyzing and optimizing IT performance.

Why SysAid?

There are hundreds of IT help desk, service desk, IT service management (ITSM), and IT asset management (ITAM) products out there, and it can be difficult for customers to choose between them. Here are a handful of the reasons why customers choose SysAid.

We Understand Our Customers

We’re here to help customers improve their IT management.

SysAid is 100% Customer Driven
We don’t add new features based on short-lived industry fads.

Over 10,000 Customers and Growing
Our customers’ success drives our success in over 140 countries.

Great Value for Money
One of the best value ITSM solutions on the market.

Editions that Suit Different Needs
Choose the edition that fits you; don’t pay for capabilities that you don’t need.

The Choice of Cloud or On-Premise
You have the ability to move between the two platforms as circumstances change.

ITIL Best Practice
Capabilities are aligned with the ITSM best practice framework.

Easy to configure and customize – it works for you, not the other way around.

Useful add-ons & 3rd-party integrations
Use embedded best of breed technologies

SysAid Product Catalog


IT Analytics

SysAid offers a range of sophisticated and user-friendly analytics tools to help you obtain an accurate and holistic view of your IT service performance.
BI Analytics – Powered by Qlik®
Save Time. Make a Difference
SysAid brings you a BI Analytics tool that’s built into your SysAid solution, saving you significant time on integration and implementation. Choose from predefined KPIs to get started immediately, or customize the interface to suit your needs.
Real-time Measurements Tailored to Your Needs

SysAid provides you with the reporting tools you need to measure your Help Desk or ITSM performance in real time, identify issues and bottlenecks, and track your IT asset inventory. Find out how easy it is to create codeless, tailored reports using an intuitive, drag-and-drop UI

SysAid IT Benchmark
Everything is Relative

SysAid IT Benchmark provides a global perspective on your team’s service performance, allowing you to measure and evaluate your performance over time, and also in relation to 10,000 other IT teams across the globe.

Animated Summary
Accountability Has Never Been So Entertaining!

Demonstrate your team’s performance and organizational value to management in an entertaining and engaging way. SysAid’s Animated Summary lets you produce and share a fun, customized, short animation clip that presents your key IT statistics on a regular basis.