SysAid MSP
SysAid – Tailored for MSPs
An IT Service Management (ITSM) Solution Designed Specifically for Managed Service Providers
SysAid MSP provides managed service providers with an affordable IT service management (ITSM) solution created to meet their multi-customer-based service delivery and support requirements. SysAid MSP includes all the essential help desk, service desk, and ITSM capabilities, with an unlimited end-user base and flexible licensing that allows MSPs to extend their solution as their business grows. Numerous clients can be managed as separate entities using the multi-company functionality, with reports, end-user forms, client portals and more – all customizable for each of your clients.
Features and Benefits
- Multi-company and multi-language capabilities
- An unlimited end-user base
- Manage assets, mobile devices, and performance – across different clients and contracts – from one place
- Customize reports, routing rules, client portals, and forms to suit different clients
- Remote control to client environments to provide immediate support
- Use SysAid’s mobile apps to provide service on the go – anytime, anywhere support
- Use service level management to provide first-rate service to customers based on their specific needs
SysAid MSP is suitable for:
- Companies that provide services and support for a number of external clients – and not just IT service providers
- Large enterprises that need to provide service and support for a number of related companies or internal business units, and require scalability for an increasing number of end users and assets
- MSPs that want an all-in-one IT management solution to deliver IT services and support to multiple clients across multiple sites and even multiple geographies